Encore was founded by Greg Kaiser & Lisa Hiday in 1989, with the goal of bringing a fresh perspective and new approach to fruit ingredient marketing. Not satisfied with the idea of becoming just another brokerage or trading company, Greg & Lisa saw a need to merge processing technology and technical skill while truly serving the customer and the supplier for the mutual benefit of all parties involved. By combining an array of diverse, yet complimentary skills, and successful prior experience in domestic and international markets, Encore was able to offer suppliers and customers a new type of ingredient marketing company.
Commitment was crucial to starting and succeeding in a new business. Encore had to commit to providing a superior level of customer service, combined with product and processing knowledge and support for our employees, customers, and suppliers. This meant extensive travel to see how customers used the products supplied, and also entailed visits to each of our suppliers, to ensure they understood and complied with the technical and safety requirements of our customers.
Encore may have started with just two people, but has since grown to a team of 18 employees. We are constantly seeking to improve our company's value by adding employees with knowledge and experience that benefit our customers and suppliers. In addition to trading, Encore has established many key supplier partnerships with domestic suppliers that require an extended sales and customer service arm.
Today, Encore’s trading division has grown dramatically. Encore imports from numerous countries and maintains warehouse programs on ingredients for key customers throughout the United States. We continually search the global market for suppliers to complement the resources available in the United States, and provide our customers with the ingredients necessary for their success.
We treat all of our customers and suppliers with the utmost confidentiality, and clearly establish ourselves as the supply chain partner who will be there for you from start to finish.
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